The Complete TPV Intelligence Platform
From script design to recordings, QA and analytics, Noveaxis gives you a single platform to build, run and prove third-party verification at scale.
Compliance Accuracy
Verifications Monthly
Cost Reduction
Platform Uptime
Central Orchestration for Every TPV Journey
Configure and manage all your verification workflows from one powerful platform
Multi-Brand Configuration
Configure multiple brands, products and campaigns in one unified admin console with granular control.
Intelligent Channel Routing
Set channel-specific rules (e.g., use IVR for product A, live agent for product B) with dynamic routing logic.
Smart Trigger Management
Define when TPV is triggered: at sale close, at welcome call, after digital checkout, or based on custom events.
Advanced Routing Rules
Route by language, region, partner, or risk category with automatic fallback options and load balancing.
Live Workflow Dashboard
Real-time monitoring & analytics
Active Verifications
Real-time count across all channels
Avg. Completion Time
Across all verification methods
Success Rate
Verified & compliant completions
Updated in real-time • All data secured
Script Builder That Keeps Everyone on the Same Page
Create, manage, and version control your verification scripts with ease
Drag-and-drop Flow Builder
Visual workflow editor for TPV scripts and question trees with intuitive interface.
Dynamic Fields
Automatically populate prices, dates, personal details and plan specifics from your data sources.
Intelligent Branching Logic
Create complex decision trees based on customer responses with conditional logic.
Version Control
Track changes, roll back to previous versions, and always know which script was used when.
Multi-language Support
Linked translations for each script node with automated language detection and switching.
Compliance Validation
Built-in checks to ensure scripts meet regulatory requirements before deployment.
Tools for Professional TPV Agents
Empower your agents with intuitive tools for effective verification
Intuitive Agent Interface
Clean, organized screen with customer details, script guidance, and real-time prompts.
Mandatory Fields & Read-outs
Prevent skipped disclosures with required fields and automated script adherence checks.
Timers & Call Controls
Built-in timers, call controls, and disposition options for efficient call management.
In-call Notes & Flags
Quickly add notes and flags for unusual situations directly during the call.
Whisper & Monitor
Support for whisper and monitor capabilities for quality assurance and training.
Performance Analytics
Real-time performance metrics and insights to help agents improve their efficiency.
Consistent, Scalable IVR TPV
Automated verification that maintains quality at scale with AI intelligence
Natural Voice Prompts
Natural-sounding prompts in multiple languages and accents for better customer experience.
Dual Input Support
Support for both keypad entry and speech recognition with intelligent response validation.
Smart Repetition Logic
Intelligent clarification and repetition logic to handle misunderstandings gracefully.
Configurable Fail Thresholds
Set rules for failure handling (e.g., after X invalid attempts, route to live agent).
Comprehensive Logging
Automatic recording, timestamping and detailed logging of all key events and interactions.
AI-Powered Analytics
AI-driven insights on IVR performance, bottlenecks, and optimization opportunities.
IVR Completion Rate
Average Call Duration
Accuracy Rate
Digital Verification That Customers Actually Complete
Modern digital verification with high completion rates and superior user experience
One-click Secure Links
Secure verification links sent via SMS or email with single-click access for customers.
Responsive Web Interface
Mobile-optimized pages summarizing offers, terms and disclosures with clear readability.
Multiple Consent Methods
Flexible consent capture: OTP verification, checkboxes, digital signatures, or voice recordings.
Digital Footprint Capture
Automatic capture of IP address, device details, geolocation and precise timestamps.
Document Upload Support
Optional secure upload of supporting documents (ID proof, utility bills, authorization letters).
Bank-grade Security
End-to-end encryption, fraud detection, and secure data handling compliant with global standards.
Industry-Leading Completion Rates
Our digital verification consistently outperforms traditional methods
Completion Rate
Faster than IVR
Uptime SLA
Customer Satisfaction
Evidence Vault Built for Audits
Secure storage and retrieval of all verification evidence with enterprise-grade security
Encrypted Recordings
High-quality, encrypted call recordings stored with bank-level security and access controls.
Linked Digital Records
Complete digital TPV records with attachments, timestamps, and verification metadata.
Comprehensive Metadata
Complete metadata: customer, agent, product, script version, campaign, and precise timestamps.
Advanced Search
Powerful search by phone number, customer ID, campaign, outcome, date range, and custom filters.
Configurable Retention
Flexible retention policies per country, brand, or product to meet regulatory requirements.
Exportable Audit Bundles
One-click export of complete evidence bundles for legal, regulatory and client audits.
Turn Verifications into Continuous Improvement
Advanced analytics for quality assurance and performance optimization
Custom QA Scorecards
Tailored scoring rubrics for live agent TPV calls with weighted criteria and automated scoring.
Auto-scoring Rules
Automated scoring rules combined with manual review workflows for comprehensive quality control.
Smart Call Categorization
Tag and categorize calls by risk level, issue type, or custom categories for trend analysis.
Performance Dashboards
Real-time dashboards for script adherence, first-time pass rates and partner performance metrics.
Trend Analysis
Comprehensive trend analysis across time, region, product, channel, and agent performance.
Automated Alerts
Real-time alerts for compliance violations, quality drops, or unusual patterns requiring attention.
Control Who Sees What
Granular access control and security features for enterprise governance
Role-based Access
Pre-defined roles (admin, supervisor, agent, viewer, client) with customizable permissions.
Fine-grained Permissions
Granular control over recordings, exports, QA reviews, reports, and sensitive data access.
Comprehensive Audit Logs
Full audit trail showing who accessed what data, when, and what actions were performed.
Location Restrictions
IP and geographic location restrictions for enhanced security and compliance requirements.
Plug Noveaxis Into the Systems You Already Use
Seamless integration with your existing tech stack and enterprise systems
RESTful APIs
Comprehensive APIs to trigger TPV, fetch results, link recordings, and sync data in real-time.
Real-time Webhooks
Instant notifications for status updates, completion events, and important verification milestones.
Pre-built Connectors
Ready-to-use integrations with popular CRMs, dialers, billing systems, and enterprise platforms.
Developer Resources
Complete technical documentation, sandbox environments, SDKs, and dedicated developer support.
Ready to Transform Your Verification Process?
Join hundreds of companies that trust Noveaxis for their TPV needs. Experience the complete platform that brings everything together.
See It In Action
30-minute personalized demo showing real workflows
ROI Analysis
Customized analysis of potential savings and efficiency gains
Implementation Plan
Step-by-step migration plan tailored to your requirements
Need immediate assistance? Contact our platform experts